Start with the fit screen.
The fit screen checks the non-emergency boundary, collects contact details, broad situation category, location/state, preferred package, and broad availability without collecting records or protected details.
Scheduling path
BridgeCare uses a safety-first scheduling workflow: no-PHI screen first, availability confirmation second, secure paid booking third, then secure intake for records and private details.
Public requests stay generic. Medical records and private details wait for secure intake after paid booking.
Not emergency care. For urgent symptoms, rapid worsening, or a same-day clinical decision, contact 911, the treating clinician, the facility nurse/clinician, or the emergency department. BridgeCare helps with advisory preparation and does not replace the treating team.
The fit screen checks the non-emergency boundary, collects contact details, broad situation category, location/state, preferred package, and broad availability without collecting records or protected details.
Share preferred windows. BridgeCare confirms the real appointment time before sending the private booking link.
Request availabilitySee what is active now and what happens before secure intake opens.
Open booking statusBuild a short family question list and clarify the decision you want help preparing for.
Open prep pageRecords and private details wait for the approved secure intake workflow after fit and scope review.
Secure intake overviewReview communication, payment, cancellation, advisory scope, and secure intake boundaries.
Open policiesCalendar rule
BridgeCare calendar events should use a generic title and should not include patient names, records, condition labels, medication details, facility names, exact dates, urgent symptoms, or clinical facts.
Visit type, broad window, timezone, requestor contact, and generic advisory visit hold.
Medical records, patient identifiers, medications, hospital or facility names, urgent symptoms, and detailed clinical facts.